Diversity in The Workplace

Course Description:

Participants learn how diversity impacts an organization and how addressing it improves the bottom line. They learn how to understand and identify points of difference to improve communication among teams, and they will develop a personal and group action plan that will access and improve their organization’s diversity competencies.

What’s in it for you? You Will

• Clarify and define what diversity means
• Explore diversity theory, such as: ethnocentrism, discrimination and why they are relevant in the workplace
• Assess current barriers to productivity and identify personal bias
• Understand the ‘points of difference’ that people may have and learn to address them in a sensitive and/or appropriate manner
• Understand how various ‘points of difference’ create different dynamics and a unique set of experiences/perspectives for every person
• Highlight diversity trends & facts to demonstrate how things are changing and the impact such changes have on an organization
• Understand the Diversity Planning Model, enabling a participant to revise the diversity plan as the organizations needs change
• Learn how to integrate the Diversity Business Model in all facets of an organization leading to more productive teams, and better interpersonal and external relations

The Essential Learning Experience:

Small class size – approachable and engaging trainer – post-workshop follow-up.

When it comes to delivering training, at Essential Communications we:
• Create opportunities for large and small group learning, and time for individual writing/reflection
• Use experiential learning, case studies and role playing to create multiple opportunities to practice
• Focus on practical, relevant examples
• Develop skills and strategies that can easily be applied to your real world work situation
• Have energized, engaging, focused trainers. Our trainers all have front of the room experience and thousands of hours of experience
• Always engage our audience in an interactive discussion; we never lecture

Not sure about this…
What’s in it for your organization?

Addressing diversity can facilitates stronger communication, team work and overall harmony. Be clear this is not merely a soft skill. Addressing diversity can reduce costs and improve revenues. The program will help:
• With interpersonal relationships and developing a engaged team work environment
• Improve employee retention numbers (reducing hiring costs)
• Develop a clearer understanding of ‘our client”. Leading to more effective, marketing, customer relations and customer service
• Increase productivity

Having taken this course:

Participants will be able to develop a personal and/or group action plan to substantially improve overall diversity competency. Participants will have greater empathy for colleagues and a clearer understanding of client needs.