Feedback delivered properly is as essential as money in motivating staff; learn the process of giving developmental and motivational feedback.
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Essentials of Giving and Receiving FeedbackWhat's in it for you? You will learn:• What your values and beliefs about giving and receiving feedback are• The core principles involved in successful communication • The 12 barriers to effective communication • The benefits of communicating with empathy • The crucial role question plays in effective communication • The 5 essential components of responsive listening • The value of and appropriate use of paraphrasing • The benefits/drawbacks of various types of feedback delivery • The 14 characteristics of effective feedback • The pitfalls and traps of giving feedback poorly • The value of giving development feedback and a 7 step model for delivering developmental feedback • The value of giving motivational feedback and a 3 step model for delivering motivational feedback • A 3 step process for asking for feedback • To list the benefits of effective feedback for employees and organizations Course Description:This engaging workshop provides learners with an understanding of the importance of giving and receiving feedback at work. It also gives them practical guidelines and a model of the process—both giving and receiving. Issues such as the importance of delivering positive and negative messages and the relevance and timing of feedback are addressed. As well, the course examines essential communication skills with a focus on active listening.Course Outline:• Welcome, Introductions, Objectives and Outline• Pitfalls & Traps of Giving & Receiving Feedback • Characteristics of Effective Feedback (Exercise) • Benefits of Feedback • Listening & Questioning Skills (Exercise) • Successful Communication (Exercise) • Responsive Listening (Role Play) • Giving and Receiving Development Feedback (Triad Role Play) • Asking For Feedback • Feedback in Action • Summary and Wrap The Essential Learning Experience:Small classes – approachable and engaging trainer – post-workshop follow-upWhat's in it for your organization? Having taken this course: • You will be a stronger manager, coordinator or team player - confident and ready to give and ask for feedback in all situations. • You will have a model for giving developmental and motivational feedback and a process for asking for feedback. • You will be a stronger communicator – a reliable listener, who is empathetic, yet clear and firm. Our promise at Essential Communications when it comes to training, we: • Create opportunities for large and small group learning, and time for individual writing/reflection • Use experiential learning, case studies and role playing to create multiple opportunities to practice • Focus on practical, relevant examples • Develop skills and strategies that can easily be applied to your real world work situation • Have energized, engaging, focused trainers. Our trainers all have more than 10 years front of the room experience and thousands of hours of experience – and they remain energized and enthused, as they love what they do • Always engage our audience in an interactive discussion; we never lecture |  |
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