Managing Diverse Generations

Course Description:

This is practical and eye-opening workshop is designed to help staff of all ages appreciate and understand intergenerational differences. Using case studies, participants will learn how to motivate Boomers, retain Gen Y staff, accommodate differences between subordinates, give appropriate feedback, and work more productively with employees no matter their age.

What’s in it for you? You Will

• Identify the characteristics of the four generations currently in the workplace: the Traditionalists, the Baby Boomers, Generation X and Millenials.
• Identify preferences in communication and work styles of each generation
• Compare and contrast the impact and potential outcomes of generational interaction/conflict commonly found at work
• Apply generational concepts to improve teamwork, feedback, job satisfaction and performance
• Develop an individual action plan to address specific on-the job challenges.

The Essential Learning Experience:

Small class size – approachable and engaging trainer – post-workshop follow-up.

When it comes to delivering training, at Essential Communications we:
• Create opportunities for large and small group learning, and time for individual writing/reflection
• Use experiential learning, case studies and role playing to create multiple opportunities to practice
• Focus on practical, relevant examples
• Develop skills and strategies that can easily be applied to your real world work situation
• Have energized, engaging, focused trainers. Our trainers all have front of the room experience and thousands of hours of experience
• Always engage our audience in an interactive discussion; we never lecture

Not sure about this…
What’s in it for your organization?

For the first time in history we have 4 generations sharing the same workplace. Because of the rapid rate of societal change there are much more pronounced differences between the generations today than ever before. Each generation has distinct values and attitudes and when these collide, the fallout often manifests in the form of grievances, frustration, turnover and poor morale. This course will provide a framework for your Managers and Supervisors, to understand and manage the changing demographic realities of the workplace.

Having taken this course:

Supervisors and Managers will acquire skills and knowledge for managing, coaching, communicating. They will be better prepared to facilitate team dynamics to improving overall competency and productivity in a multi-generational workplace environment.