Business & Leadership Skills
For staff to be effective they need the right tools, the right training and the right techniques to maximize their innate talents. Starting with strong communication skills and effective business practices through customer service your operations are only as effective as your people. Our on-site training gives your team the fundamental skills, practical knowledge and confidence to deal with the complexities of day to day operations with greater ease and efficiency. Allow your team to reach their potential with our engaging, interactive and experiential workshops.
You hire talented individuals with specific skill sets – yet no individual no matter how brilliant knows everything that’s where our roster of Business Skills programming comes in. Our courses provide an opportunity to increase the overall business acumen of your team.
We have off the shelf solutions and/or we can customize to your specific need. For a course outline of any of the following workshops simply ‘Contact Us’.
- Business Process Improvement: an introduction
- Difficult Conversations: Talking About What Matters Most
- Effective Feedback – The Key to Motivation
- Embracing Multicultural Diversity for High Performance & Leadership
- Emotional Intelligence: the Path to Peak Performance
- Enhancing Work Satisfaction through Active Engagement
- Essentials of Managing Employee Performance (in a unionized environment)
- Essential Presentation Skills: Clear, Concise, Engaged and Energized Presentations
- Influence without Authority
- Interest-based Negotiation Model: Getting to Resolution
- Leading Productive Internal and External Meetings
- Managing Across Diverse Generations
- Managing for Inclusion
- Managing Very Difficult Workplace Behaviour
- Measuring Program Performance
- Personal Leadership in a Management / Supervisory Role
- Persuasion and Impact
- Preparing for Change
- Preparing to Move into Supervision/Management
- The Self Directed Leader
- Train the Trainer
For an outline of any of our courses please Contact Us.