Heather MacGregor is an engaging speaker, coach and facilitator with broad experience in public, private and academic adult education settings. Her energetic and authentic classroom style reflects her passion for her work and the people with whom she does it.
Heather has 20 years experience as a trainer and communications consultant in the Greater Toronto area and has worked with Essential Communications for more than fifteen years. She has provided front of the room training for organizations as diverse as Manulife Financial and the Royal Bank, MDS/Sciex Labs, government at all levels, along with Seneca and George Brown colleges.
With a background in public affairs in the Premier’s Office and Cabinet Office, she is a versatile and knowledgeable communicator — at home teaching, writing, speaking or consulting. Her experience as an independent training design specialist and as a principal instructor in George Brown’s Diploma in Adult Education Program provide her with valuable insight into the creation of practical and memorable training programs that meet the needs of individuals and organizations alike
Heather currently delivers courses on Collaboration, Managing Across Generations, Negotiation Skills, Internal Consulting Skills, Group Facilitation Skills, Train the Trainer, and Customer Service Skills, as well as several courses on Writing.
Heather holds a Bachelor’s degree from Queen’s University in Political Science, a Certificate for Teaching English as a Second Language (TESL) from the Canadian Co-operative for Language and Cultural Studies, as well as an Advanced Certificate in Instructing Adults from George Brown College in Toronto. She has certification for the Customer Service Standards of the Accessibility for Ontarians with Disabilities Act, and has received advanced training and certification in facilitation, group process, storytelling, conflict management, Mindfulness Meditation, voice and improv theatre.